Connect with
your guests.

Supercharge your ROI by enhancing guest insights with our CDP, CRM, and marketing automation solutions, built exclusively for restaurants.

Get Started
Fishbowl Dashboard

Fishbowl GRM,
the Ultimate Restaurant Platform

Our flagship CRM and marketing automation platform helps you design better guest acquisition and engagement strategies, create compelling marketing campaigns, and improve customer lifetime value.

Explore Fishbowl GRM
Fishbowl Dashboard
Fishbowl Dashboard - Acquire
Fishbowl Dashboard - Guests
Fishbowl Dashboard
Fishbowl Dashboard - Campaigns
Fishbowl Dashboard - Segmentation

CDP & CRM

The powerful combination of a CDP and CRM harmonizes dozens of data points across your tech stack so you can deliver exceptional hospitality and drive smarter business and marketing decisions.

CDP & CRM Ultimate Guide
Screenshot from delightable of the main statistics page
Icon of the outline of a person with a white checkmark in the foreground

Drive guest acquisition

Develop strategies across channels, including your website, mobile app, loyalty programs, and on-premise wifi, to grow and maintain your targetable guests.

Icon of the outline of a person with a white magnifying glass in the foreground

On-demand insights

Generate reports from your aggregated and harmonized guest engagement data  from across your POS, reservations, wifi, online orders, website data, and more.

Icon of the outline of a person with a white padlock in the foreground

Always secured guest data

Fishbowl's top-tier security standards mean we comply to both GDPR and CCPA standards, and are SOC 2 Type 2 certified.

Icon of the outline of a person with a white heart in the foreground

Understand your guests

Enhance guest experiences by using unified data to gain insights into their orders, visits, and interactions with your restaurant brand.

Icon of the outline of a person with a white eyeball in the foreground

Target your audience

Improve marketing and increase customer lifetime value by targeting similar profiles across channels to convert occasional guests into regulars.

Icon of the outline of a person with a white gear in the foreground

Automate your campaigns

Save time by automating campaigns and offers based on guest behavior to increase frequency, recency and spend by creating highly personalized campaigns.

Guest
Profiles

Bring your guest data into rich guest profiles that provide transactional, behavioral, engagement, and demographic data in 360° profile.

Explore Fishbowl GRM
Guest Profile

Marketing Automation

Automate personalized email, SMS campaigns and offers. Create triggered campaigns and omnichannel journeys that automatically deploy based on a guest’s engagement behavior.

Marketing Automation Ultimate Guide
Screenshot from delightable of the campaign designer modal
Marketing image to explain how Fishbowl can boost revenue

Leverage Delightable's guest intelligence GRM to increase your restaurant's revenue from 10% to 20%.

Learn More

Leverage Fishbowl's guest intelligence GRM to increase your restaurant's revenue from 10% to 20%.

Learn More

Analytics & Reporting

Create reports to analyze transactions, campaign effectiveness, guest preferences and behavior to help inform marketing and revenue opportunities.

Ultimate Guide to Analytics & Reporting
Analytics & Reporting

made with love
  for restaurants

For over two decades, Fishbowl has helped restaurants harness the power of guest intelligence.

About Fishbowl
Icon of a blue door opening

Access

We connect to your your POS, website, mobile app, loyalty programs, reservations, reviews, and in-house wifi, integrating valuable data from across your systems.

Icon of a blue musical note

Harmonize

Once connected our platform organizes, harmonizes, and categorizes crucial data points, giving you a 360 degree view of your guests' engagement.

Icon of a blue diamond

Enrich

By organizing and analyzing your first party guest data across your systems we help you glean valuable insights from your detailed profiles of your guest's identities, behaviors, preferences and brand interactions.

Icon of a blue flame

Engage

Segment your targetable audiences. Create compelling email and landing page designs. Build campaigns and journeys across email, SMS, and guest acquisition channels with ease.

Driving Engagement

Fishbowl's GRM (guest relationship management for restaurants) captivates audiences and fosters remarkable engagement, cultivating a foundation of trust and loyalty among our customers.

50

k

Customers rely on customer relationship management for restaurants

9

B

Emails, SMS and Offer campaigns using multi-channel messaging for restaurants last year

220

m

Personalized offers and coupons issued last year

154

m

Unique guests using our GRM's restaurant customer management

3

b

Supported guest transactions delivered annually

$

10

b

Total gross revenue created for our restaurant partners

“Fishbowl has been an essential partner to grow our database and provide the analytics we need to handle that growth.”
Headshot of Beth Franklin
Beth Franklin
Digital Marketing Manager, Texas Roadhouse
“Partnership is one of our core values. Our team at Fishbowl has really taken the time to understand our brand -- they get into the trenches with us and help us problem solve.”
Headshot of Ellie Strothman
Ellie Strothman
Senior Digital Marketing Specialist, Texas Roadhouse
“Our guest data was siloed across multiple systems. Fishbowl's CDP, CRM helps us make more informed business and marketing decisions by providing a more complete picture of how our guests interact with our brands.”
Headshot of Beth Franklin
Beth Franklin
Digital Marketing Manager, Texas Roadhouse
Blue arrow to navigate
Blue arrow to navigate

Connections Marketplace

Fishbowl's Connection Marketplace integrates with most top restaurant tech platforms. If you can't find a needed connection, we're likely working on it. Stay tuned!

Connections Marketplace
Fishbowl GRM logo
Get Started