Fishbowl GRM,
the Ultimate Restaurant Platform
Our flagship CRM and marketing automation platform helps you design better guest acquisition and engagement strategies, create compelling marketing campaigns, and improve customer lifetime value.
Explore Fishbowl GRM
CDP & CRM
The powerful combination of a CDP and CRM harmonizes dozens of data points across your tech stack so you can deliver exceptional hospitality and drive smarter business and marketing decisions.
CDP & CRM Ultimate Guide
On-demand insights
Generate reports from your aggregated and harmonized guest engagement data from across your POS, reservations, wifi, online orders, website data, and more.
Always secured guest data
Fishbowl's top-tier security standards mean we comply to both GDPR and CCPA standards, and are SOC 2 Type 2 certified.
Understand your guests
Enhance guest experiences by using unified data to gain insights into their orders, visits, and interactions with your restaurant brand.
Target your audience
Improve marketing and increase customer lifetime value by targeting similar profiles across channels to convert occasional guests into regulars.
Automate your campaigns
Save time by automating campaigns and offers based on guest behavior to increase frequency, recency and spend by creating highly personalized campaigns.
Guest
Profiles
Bring your guest data into rich guest profiles that provide transactional, behavioral, engagement, and demographic data in 360° profile.
Explore Fishbowl GRM
Marketing Automation
Automate personalized email, SMS campaigns and offers. Create triggered campaigns and omnichannel journeys that automatically deploy based on a guest’s engagement behavior.
Marketing Automation Ultimate Guide
Leverage Delightable's guest intelligence GRM to increase your restaurant's revenue from 10% to 20%.
Learn MoreLeverage Fishbowl's guest intelligence GRM to increase your restaurant's revenue from 10% to 20%.
Learn MoreAnalytics & Reporting
Create reports to analyze transactions, campaign effectiveness, guest preferences and behavior to help inform marketing and revenue opportunities.
Ultimate Guide to Analytics & Reporting
made with love
for restaurants
For over two decades, Fishbowl has helped restaurants harness the power of guest intelligence.
About Fishbowl
Access
We connect to your your POS, website, mobile app, loyalty programs, reservations, reviews, and in-house wifi, integrating valuable data from across your systems.
Harmonize
Once connected our platform organizes, harmonizes, and categorizes crucial data points, giving you a 360 degree view of your guests' engagement.
Enrich
By organizing and analyzing your first party guest data across your systems we help you glean valuable insights from your detailed profiles of your guest's identities, behaviors, preferences and brand interactions.
Driving Engagement
Fishbowl's GRM (guest relationship management for restaurants) captivates audiences and fosters remarkable engagement, cultivating a foundation of trust and loyalty among our customers.
50
k
Customers rely on customer relationship management for restaurants
220
m
Personalized offers and coupons issued last year
154
m
Unique guests using our GRM's restaurant customer management
3
b
Supported guest transactions delivered annually
$
10
b
Total gross revenue created for our restaurant partners
“Fishbowl has been an essential partner to grow our database and provide the analytics we need to handle that growth.”
“Partnership is one of our core values. Our team at Fishbowl has really taken the time to understand our brand -- they get into the trenches with us and help us problem solve.”
“Our guest data was siloed across multiple systems. Fishbowl's CDP, CRM helps us make more informed business and marketing decisions by providing a more complete picture of how our guests interact with our brands.”
Connections Marketplace
Fishbowl's Connection Marketplace integrates with most top restaurant tech platforms. If you can't find a needed connection, we're likely working on it. Stay tuned!
Connections Marketplace
